10 Best Business Phone Systems For Small Businesses

Separate your personal and professional phone lines by getting a secure and cost-effective temporary phone number.

apple app store
buysecondnumber image
Paras Kela

Senior Writer: Paras Kela

green tickReading Time: 11 Minutes
green tickPublished : August 5, 2022

In the 21st century, cloud-based business phone systems have become an integral part of a company’s IT infrastructure stack as companies are going global and becoming more customer-centric.

This communication technology enables businesses to stay in constant touch with customers and agents, saves time and effort, reduces infrastructure and maintenance costs, streamlines communication between customers and the organization, and much more.

This in-depth guide on business phone solutions will give you an idea about their working and various types. Later in the section, we’ll also learn about the top 10 small business phone systems in 2022.

Let’s dive in.

What Is A Small Business Phone System?

virtual phone system for small businesses

(Image Source)

As the name implies, a small business phone system is a telephony solution or a cloud-based phone system designed to meet the business communication needs of a small or growing business, including startups. Companies can use this solution to make and receive calls at affordable rates.

In addition to advanced calling features, the small business phone systems include various innovative features such as automated menus (IVR), call recording, voicemail to email, advanced call distribution, unlimited calling, ring groups, call recording, and call routing, call transfer, and much more.

These features enable small businesses to do much more than just make phone calls. For example, they can:

  • Collect, organize, and analyze data.
  • Better understand the customers’ concerns and provide the best solution.
  • Build a professional image for the company.
  • Significantly reduce communication costs and efforts.
  • Improve customer support by staying in touch with them at all times.

Because of these advantages, business phone system solutions are becoming increasingly popular among startups and growing businesses.

How Does A Business Phone System Work?

Unlike traditional office phone systems, modern commercial phone systems use the internet to make calls or transmit data. First of all, in this technology, analog signals are converted into digital signals using an analog telephone adapter (ATA).

The message or information is then converted into small packets and sent over the internet. This is referred to as packetization or packet switching. When the packets arrive at their destination, they are converted back into analog signals using techniques such as encoding and decoding.

How does the cloud based phone system work?

Modern or IP PBX (Private Branch Exchange) business telephone systems have the following advantages:

  • Simple to set up and configure
  • Easier to manage
  • Significant cost savings
  • Minimal to no downtime
  • Easily scalable and portable

Again, there are three primary types of virtual phone systems, as explained in the following section.

Types of Business Phone System

The three major types of business phone systems are:

  • On-premise PBX
  • VoIP PBX
  • Hosted VoIP (Voice Over Internet Protocol) phone system.

Let’s take a quick look at each of these to understand how they work and how they differ from each other.

A. On-premise PBX

On-premise PBX (Private Branch Exchange), as the term suggests, is a PBX system that is installed and operated on the premises of your organization. In this type of business phone system, the company buys all of the necessary hardware and equipment such as desk phone, server and more to run the system. It is also the company’s responsibility to look after and maintain the system.

B. VoIP PBX/Cloud PBX

Cloud PBX, also known as VoIP PBX, is a more advanced version of on-premise PBX in which the solution is delivered entirely over the internet and managed by the service provider. All you need to use this system are desk phones (business phones) and a reliable internet connection. The service provider is responsible for maintaining and upgrading the system time-to-time to ensure maximum performance.

On premise vs cloud based phone systems

(Image Source)

C. Hosted VoIP phone system

A hosted VoIP phone system is a type of internet-based telephony communication service offered and managed by a third-party provider to a business or client entity. This business communications solution is ideal for small businesses looking for a cost-effective and unified communication solution.

10 Best Small Business Phone Systems In 2022

There are currently a number of small business phone system solutions on the market, each with its own set of features, and different packages, and are designed to serve specific industries or sectors. Unfortunately, this makes finding the best phone system difficult.

But, to help you out, our team of telephony experts has researched a variety of systems and short-listed the 10 best business phone service providers in 2022.

Let’s look at their unique features, pricing, and other technical and non-technical aspects to understand them better and make an informed decision.

1. CallHippo Business Phone System

CallHippo houses all the functionalities and features necessary to be at the top of this list. This virtual phone system is suitable for all types of businesses, whether they are new or established. The system has a very clean and well-defined user interface that allows users to easily navigate and make the best use of the system.

CallHippo business phone system for small businesses

When used correctly, the CallHippo cloud phone system can assist organizations in improving agent productivity, streamlining communication, real-time monitoring and analysis of team performance, improving customer satisfaction, reducing costs, and more.

Key Features of CallHippo:

  • Smart call forwarding
  • Business tools integration
  • Power Dialer
  • Auto-Attendant
  • Smart Switch
  • Automatic call distribution (ACD)

CallHippo Free Trial Period: 10 Days

CallHippo Pricing & Plans: CallHippo provides three business phone system plans, as follows:

A. Bronze Plan: $16/User/Month (Ideal for startups)
B.
Silver Plan: $24/User/Month (Ideal for small businesses)
C. Platinum Plan: $40/User/Month (Ideal for SMB sales & support marketing teams)

D. Enterprise Plan: $48/User/Month (Ideal for enterprises)

2. 2nd Phone Number

2nd Number is the best business phone system for those who are just starting out or have a small-scale business. It is a virtual business phone number provider app that encompasses all of the essential communication features businesses need. This app allows you to make calls and send messages without needing a SIM card.

2nd Number business phone system

The app allows you to choose your preferred number from a large pool of business phone numbers based on the country and region. Besides that, the app has a very simple and neat user interface (UI) and can be set up in minutes. You will not need any additional hardware or equipment to operate this app.

Key Features of 2nd Number:

  • Great call quality
  • Exceptional portability
  • International calling & texting
  • Seamless setup
  • Unlimited calling
  • Call recording & call routing
  • No SIM card required

2nd Phone Number Pricing & Plans: 2nd Number has monthly, quarterly, and annual plans. Furthermore, they offer complimentary $2 calling credits with each plan.

A. Standard Plan: $10/month
B.
Premium Plan: $20/month
C. Unlimited Plan: $30/month

These are the monthly subscription costs. However, if you sign up for a quarterly or yearly package, you will get a considerable discount. Check out the second number pricing in detail.

3. Nextiva

Nextiva is yet another popular business phone system designed for modern businesses. The solution encompasses a series of calling, mobility, conferencing, collaboration, call analytics, and integration features. 

Moreover, the design and complexity of the Nextiva business phone system have been kept as simple as possible so that even non-technical people can make the best use of it.

Nextiva business phone system dashboard

The system will enable the organization or managers to improve workflow, capture every interaction across phone calls, emails, and text messages in a single platform, and establish a reliable communication channel with domestic or international customers.

Key Features of Nextiva:

Nextiva Free Trial: 30 Days

Nextiva Pricing & Plans: Nextiva offers a variety of pricing packages based on the number of users, subscription period (monthly or yearly), and plan type.

A. Essential Plan: $23.95/user/month
B.
Professional Plan: $27.95/user/month
C. Enterprise Plan: $37.95/user/month

All of these costs are for up to four users. However, as the number of users increases, the package cost decreases.

4. RingCentral

RingCentral is an excellent option if you want a business phone system that is more than just a phone system. It is a unified solution that integrates messaging, video conferencing, and phone calls, making it simple for teams and businesses to organize and analyze large amounts of data.

RingCentral business phone system dashboard

As one might expect, the system is packed with advanced features and functionalities. Furthermore, it includes over 250 integrations and add-ons that you can use to strengthen your teams and processes. The platform is also protected by seven layers of security and has a 99.99 % uptime guarantee.

Key Features of RingCentral:

  • Local, vanity, and toll-free numbers
  • 250+ extensions
  • Call recording and call forwarding
  • Multi-level IVR
  • Call monitoring & call routing
  • Audio & video conferencing

RingCentral Free Trial: 14 Days

RingCentral Pricing Plans: The RingCentral business phone service provider offers three pricing plans, as listed below:

A. Essential Plan: $29.99/User/Month
B.
Standard Plan: $37.99/User/Month
C. Premium Plan: $44.99/User/Month
D. Ultimate Plan: $59.99/User/Month

These prices are for monthly plans. However, if you purchase a yearly subscription, you will enjoy a 25-30% discount.

5. OpenPhone

OpenPhone is another well-known, robust phone system for small businesses that merges all communication channels into a single window and provides you with real-time visibility into what’s going on at the call center. The platform is suitable for all types of teams and industries, such as sales, support, marketing, eCommerce, real estate, and others.

OpenPhone business phone system dashboard

The OpenPhone’s multiple innovative & advanced features enable you to streamline, automate, and accelerate the customer communication process, thereby improving customer experience. Besides that, it enhances the team’s productivity and keeps the workforce motivated.

Key Features of OpenPhone:

  • Advanced IVR (Interactive Voice Response)
  • Local US, Canadian, and toll-free numbers
  • Call recording & call forwarding
  • Voicemail transcriptions
  • Integration with 3000+ applications via Zapier
  • Round-robin call distribution

OpenPhone Free Trial: 7 Days

OpenPhone Pricing Plans: OpenPhone has three monthly and annual subscription packages.

A. Standard Plan: $13/User/Month
B. Premium Plan: $25/User/Month
C. Enterprise Plan: Custom pricing

These are the monthly subscription costs. However, if you choose a yearly subscription, you will get a small discount.

6. Dialpad

Dialpad is an all-in-one small business phone system that is feature-rich, simple to use, and suitable for all types of teams and industries. The system allows you to manage inbound and outbound calls, texts, and voicemails from any device. 

Furthermore, this AI-powered business phone system transcribes calls, analyzes sentiment, and even sends you a call summary with the next steps.

Dialpad business phone system dashboard

The provider claims that the system has an SLA of 100% uptime, ensuring that clients’ work is never hampered because of outages. You will also have complete visibility into usage and adoption across global offices. In a nutshell, Dialpad could be one of the best small business phone systems in 2022, capable of meeting all of your business communication requirements.

Key Features of Dialpad:

Dialpad Free Trial: 14 Days

Dialpad Pricing Plans: Like most other best business phone service providers, Dialpad offers three monthly and annual subscription plans.

A. Standard Plan: $23/User/Month
B. Pro Plan: $35/User/Month
C. Enterprise Plan: Custom pricing

These are the monthly subscription charges. However, if you choose a yearly subscription, you will get a discount.

7. Google Voice

Google Voice is a business phone system that allows businesses to stay connected with their customers while saving time and effort. This simple business phone solution is suitable for organizations of any size and can be accessed via mobile devices, laptops, and supported desk phones, allowing you to stay connected at work, at home, or on the go.

Google voice business phone system

Besides that, you can also customize Google Voice to your specific workflow. Moreover, Voice uses Google’s AI to save you time by blocking spam calls and automatically transcribing voicemails to text. To add, you can easily scale the system in accordance with your company’s growth, avoiding unnecessary expenditure.

Key Features of Google Voice:

  • Voicemail transcripts
  • Multi Level auto attendant
  • Personalized voicemail greetings
  • Protection from spam calls and messages
  • Screen calls before you answer
  • Audio & video conferencing
  • Integration with Google Meet & Calendar

Google Voice Free Trial: No

Google Voice Pricing Plans: Google Voice offers three plans to users.

A. Starter Plan: $10/User/Month
B. Standard Plan: $20/User/Month
C. Premier Plan: $30/User/Month

You may have noticed that Google Voice plans are more affordable than the other business phone systems for small businesses we’ve discussed so far. It is because Google Voice has fewer business phone features than all of the business phone service providers mentioned in this list.

8. Ooma Office

The Ooma small business phone system includes over 50 innovative features that will help you stay ahead of the competition. This telephony solution enables remote employees to work, connect, and collaborate efficiently. 

For example, Ooma Office Pro makes it simple to meet with your team, partners, or customers, whereas the Ooma Desktop app allows you to make calls and access the Ooma Meetings video conferencing platform.

Ooma office business phone service provider

The ease of access to tools and the streamlined workflow eventually assist you in taking your productivity to the next level. Not to mention, this modern phone service system is simple to set up and can be configured in less than 15 minutes with no additional hardware or technical knowledge required.

Key Features of Ooma:

  • Virtual receptionist
  • Ring groups
  • Enhanced call blocking
  • Voicemail transcription
  • Google, Salesforce, and Office 365 integration
  • Call analytics
  • Find Me/Follow Me

Ooma Free Trial: 30 Days

Ooma Pricing Plans: Ooma Office offers three service plans, each with more than 50 features to meet a variety of business needs.

A. Essentials Plan: $19.95/User/Month
B. Pro Plan: $24.95/User/Month
C. Pro Plus Plan: $29.95/User/Month

9. Vonage

Vonage unified communication is an excellent unified communications platform for small businesses looking to centralize all forms of communication—voice, video, and messaging—into a single place. The solution includes a variety of voice and messaging features that empower conversation at your fingertips. 

In addition, Vonage’s exceptional mobility allows you to stay in touch with your agents and customers while on the go, even after business hours through your personal cell phone.

Vonage cloud phone system provider dashboard

Furthermore, you can prioritize your communication traffic for maximum quality and performance. The Vonage business phone system can be easily installed without needing any additional hardware or technical knowledge. All you need to use the system is a desk phone and a reliable internet connection.

Key Features of Vonage:

  • Simple to set up, easy to scale
  • Powerful admin portal
  • AI virtual assistant
  • Follow Me/Find Me
  • Multiple devices on one extension
  • Local/international numbers
  • Unlimited calling (US & Canada)

Vonage Free Trial: 14 Days

Vonage Pricing Plans: Vonage offers various pricing plans based on the number of users. The number of features increases as you select a higher plan.

A. Mobile Plan: $19.99/User/Month
B. Premium Plan: $29.99/User/Month
C. Advanced Plan: $39.99/User/Month

10. 8X8 Express

8X8 Express is a small business phone system that allows you to conduct business from anywhere, on any device, while maintaining a professional image. The system includes the most stringent security and compliance policies and procedures validated by third-party security and compliance certifications. This ensures that all of your business and customer data always remain secure.

8X8 business phone system

Startups and small businesses can use this business phone system to give their company a professional appearance while also streamlining the workflow and improving the customer experience. The platform allows agents to manage everything from calls, messages, chats, video calling, and more at their fingertips.

Key Features of 8X8:

  • Advanced call management
  • Personalized greetings
  • Branded video meetings
  • Visual voicemail
  • Meeting recording & transcription

8X8 Free Trial: 30 Days

8X8 Pricing Plans:  8X8 has three service plans and each comes with a unique set of features.

A. 8X8 Express Plan: $15/User/Month
B.
X2 Plan: $24/User/Month
C. X4 Plan: $44/User/Month

These are the top 10 best business phone system providers in 2022. As we’ve seen, each of them has its own set of features, and diverse pricing plans, and is tailored to a specific industry or business type.

We recommend that you thoroughly examine each of these products, read online reviews, and visit their official website before making a final decision. Above all, choose the best small business phone system that perfectly aligns with your company’s needs, budget, and goals.
 

FAQs

 

When selecting the best small business service provider, one should consider the following factors: basic features, pricing, unlimited calling, additional fees & charges, customer support, system uptime, maintenance support, free trial, integrations, customer reviews, and so on.

CallHippo, 2nd Phone Number, Nextiva, RingCentral, and OpenPhone are the five best small business phone systems in 2022.

A business phone system benefits call centers in a variety of ways, including streamlining and automating workflow, integrating multiple business communications channels into one, lowering costs, and improving data analytics.

2nd Number and CallHippo are the best office phone systems. Both of these telephony solutions are loaded with innovative features and are available at affordable prices. They also provide excellent customer support and have a 99.99 % uptime.

The cost of a small business phone system is determined by various factors such as the product, plan, subscription duration, add-ons, and so on. We recommend that you consult a product expert or read online reviews to fully understand the offering, compare it to the pricing, and make an informed decision.

Updated : September 9, 2022

Related Posts

Content Worth Your Time

Know what’s happening in your industry all the time

Share This