Getting Started with VoIP 101: The Ultimate Guide

Separate your personal and professional phone lines by getting a secure and cost-effective temporary phone number.

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Hiba Ali

Senior Writer: Hiba Ali

green tickReading Time: 13 Minutes
green tickPublished : July 8, 2022

Many within the business communications sector have praised VoIP’s scalability, flexibility, and ease of use, emphasizing how technology has revolutionized phone services for both business and individual use. VoIP technology lowers operating costs, offers mobile calling from any Internet-connected device, and provides advanced features unavailable on traditional phone systems.What is VoIP? Voice Over Internet Protocol Explained


There’s one thing you haven’t heard, A clear explanation of Voice over IP! This post is here to make VoIP easier to understand – and will teach you how to explain it to others. So read on to learn what VoIP solutions are, how they work, what features to look for, and why you should consider them.

What Is VoIP?

VoIP is a digital telephone service that permits users to make and receive phone calls over the Internet instead of using a wired Public Switched Telephone Network (PSTN). VoIP is also known as virtual telephony, online telephony, cloud-based telephony, IP telephony, virtual calling tools, etc.

VoIP (Voice over Internet Protocol) means replacing traditional landlines with digital lines instead of physical ones. The “IP” in VoIP stands for “Internet Protocol,” – which facilitates long-distance and local telephone calls over digital connections instead of physical ones.

By the end of 2022, the US VoIP market estimates to be at $17 billion. As VoIP offers scalable global communications, it has become the standard telephony solution for most companies.

Approximately $102.5 billion is expected to be spent on VoIP technology globally by 2026. Today’s selection of VoIP statistics offers insight into the rapidly growing nature of VoIP and its importance.

How the VoIP System Works


How does VoIP work?

Voice over IP converts your voice electronically, compresses it, and sends it over the internet. The VoIP service provider (similar to your internet provider) sets up the call. Many individuals choose VoIP over traditional landlines because of the low startup costs and because VoIP allows them to make long-distance phone calls through the internet.

IP telephony is a massive step forward from the century-old traditional phone system since IP telephony uses IP, an elementary building block of the internet.

Small data packets transmit phone calls over the internet via wifi-calling, which can send these packets globally in less than a second. These packets travel between your phone and the VoIP provider for internet telephony.

Virtual phone systems enable phone calls between other cell phones or to another phone company. Furthermore, it offers other valuable features like voicemail, call forwarding, and call recording.

Let’s take a look at the working of VoIP in four steps:

  1. Local Area Network (LAN) devices connect to switches or routers in your network.
  2. When you call a telephone number, your VoIP provider calls the other party using your IP phone.
  3. Your IP phone establishes the call and exchanges data packets.
  4. VoIP phones turn digital signals back into audible sounds.

With Voice over Internet Protocol VoIP, you don’t have to worry about the telephone company since you can utilize it anywhere there is a broadband internet connection. This is a significant improvement over an analog phone system. It used to require expensive, proprietary equipment to implement VoIP, but those days are gone.

Instead, VOIP is built upon open standards such as the Session Initiation Protocol (SIP). SIP ensures complete interoperability between different types of desk phones, conference phones, and Virtual Phone System apps.

When you think about it, cloud-based PBXs act much like full-service telephone companies you control, with support for features such as voicemail, conference calls, and call routing. But, first, you need a broadband internet connection (cable, DSL, or fiber), and you’re ready to go.

Types of VoIP Services

Types of VoIP Services

The types of VoIP services you can get differ from company to company. When you consider the types of VoIP, many business owners believe they are the same.


Hosting a VoIP solution differs from an on-premises solution in that everything – from the equipment to the connection – is installed and maintained by the company setting up the system. In contrast, the provider supports the VoIP system during deployment.

As a result, the company deploying the phone system is only required to provide the phones and internet connection, while the provider assumes all other hardware costs.

The hosted PBX market, according to, will be one of the fastest-growing spaces in the industry, growing at around 15% CAGR by 2025.


Businesses choose cloud-based VoIP phone systems because they don’t have to manage hardware; they plug in the phones and dial. VoIP telephone systems use the Internet to make calls; everything is hosted on the provider’s IP network.

Unified communications as a service (UCaaS)

Unified Communications as a service is an internet-based phone and messaging platform that allows companies to provide employees with collaboration tools to work anywhere.

The typical features of UC are multi-tenancy (including tenant partitions residing on common UC infrastructure, such as data centers, racks, compute, network, standard equipment, and blades) and self-service web portals to provision, manage, and track performance and usage.

UCaaS is a cloud-based communications technology that relies on six essential communication functions. These six communication functions are: 

  1. Telephone capacity
  2. Audio, web, and video conferencing
  3. Integrated messaging
  4. Real-time messaging
  5. Accessibility
  6. Improved business processes through communications

Unified Communications (UC) integrates communication and collaboration tools under one platform, including a virtual phone system, video conferencing, team messaging, team presence, file sharing, and more. As a result, the unified communications market is anticipated to expand at a CAGR of 16.8% from 2019 to 2025.

UC allows employees to communicate internally and externally without using disconnected, fragmented technologies. This leads to cost savings, higher productivity, support for remote employees, and improved customer satisfaction, so it’s not surprising that VoIP and UC are proliferating.

In addition to VoIP solutions, UCaaS also offers SIP-based solutions. Systems can be customized to meet specific business requirements. As a result, UCaaS helps businesses reduce costs and increase profits by improving business processes and streamlining operations.

Communications Platform as a Service (CPaaS)

The Communications Platform as a Service (CPaaS) provides cloud-based, customizable communication services for unified communications systems. The feature of being customizable allows for it to be tailored to any business and its specific needs.

In addition, everything is integrated to work in real-time on the platform without the need to access external systems.

VoIP Phone Features to Look For

Business phone features listed here are the most popular ones you’ll enjoy using, so depending on your needs, they’ll be more or less critical. Reliability, Price, Features, Flexibility, and Scalability are the factors that influence a buyer’s final purchase decision.

Factors influencing buyer’s decision



An auto attendant helps you guide your callers to the right person or department. In addition, you can forward calls to your voicemail or elsewhere outside business hours to project a professional image. If you’ve ever called a company and had to press 1 for sales, or 2 for support, you’ve used an auto attendant.

Mobile & Desktop Apps

Cloud communications prevent you from missing incoming calls even when you’re not in the office. All the major VoIP service providers now offer apps for your computer or mobile device. With these apps, you can call, join conference calls, and exchange text messages, And, yes, you can use the app without a desk phone if you want to.

There are also free phone number apps that you can access for trial to review their performance and compatibility according to your communication needs.

HD Call Quality

This voice-over IP technology doubles the clarity of phone calls over a traditional phone call, making it almost impossible to ask callers to repeat themselves.

VoIP headsets and VoIP phones offer noise-canceling capabilities for even more outstanding sound quality. This high-definition sound quality is apparent even over long distances.

Unified Communication System

VoIP can boost your team’s productivity through Unified Communications (UC). Instead of using several separate apps, your company’s communication platform is integrated. As a result, it’s now easier for employees to communicate with each other and customers. You can also swap voice calls between mobile devices.

Here are some of the fundamental processes within a UC platform:

  1. Instant messaging
  2. Team chats
  3. Video calls
  4. Screen sharing
  5. Conference calling
  6. Mobile and desktop apps

Call Encryption & VoIP Security

The importance of VoIP security is top of mind for business owners. The telephone carries sensitive information like credit card numbers and HR conversations. It is vital to protect these assets, or it could cost you.

VoIP is safe and secure even through data transmission over the internet. Additionally, VoIP phone systems have built-in security features to stop bad actors from intercepting calls.

Encrypted Voice Calls


Ask your VoIP provider about call encryption. VoIP technologies such as TLS and SRTP scramble call data, reducing the possibility of eavesdropping.

Call recording

Recording calls through your phone system can uncover areas for improvement. It’s also secure, so only authorized personnel can access it. The advantage of VoIP call recording is that it’s undetectable to all parties. Like landline PBX systems, VoIP call recording requires no additional hardware.

Advantages of VoIP Phone System

A VoIP system is the latest business telephony technology. Here, we explore the main advantages of Voice over IP telephone systems and IP telephony for businesses.

Reduced Costs

It is a simple fact that virtually any business can appreciate the cost savings of VoIP. You can only install many phone lines before the cost becomes substantial, especially if your business regularly makes long-distance VoIP calls. VoIP phones can save users up to 50% on telecom costs.

An additional benefit of VoIP is the minimal costs associated with the hardware and software required to operate the system. Companies don’t have to purchase their phones or infrastructure when working with quality VoIP phone service providers, as they guarantee their clients always have the latest software and hardware.

Worldwide Access

Increasingly, employers are recognizing the benefits of having their workers work from home, such as smaller office spaces, decreased utility costs, etc. One advantage of VoIP is that employees can use your office’s voice, fax, and data services remotely via your intranet.

Since VoIP has become highly portable, employees can connect from home offices and abroad.

Better Use of Bandwidth

In addition to improving the efficiency of your existing bandwidth, VoIP fills those information gaps with other data from other bandwidth consumers, further assisting you in making the best use of your resources. Furthermore, VoIP allows for voice compression and removing speech redundancies for even greater efficiency.

Extensive Additional Features

Many companies aren’t aware of the benefits and additional features of a VoIP service. VoIP systems provide the ability to connect a wide range of devices to maintain a high level of productivity.

VoIP Research Statistics 2022


VoIP services typically include caller ID, virtual phone numbers, contact lists, voicemail, etc., but companies can use these features in more sophisticated ways to increase operational efficiency.

For example, The ability to forward messages and voicemails to multiple colleagues within a single click and get voicemail-to-text transcriptions sent directly to your inbox allows you to review them while you’re on the go.

Various VoIP service provider packages offer many features, and because VoIP is flexible, you can tailor your service based on your company’s unique needs.

Highly Reliable

Probably the most common (and incorrect) objection to VoIP is that businesses would also be without phone service if there is an internet outage.

However, one of the benefits of VoIP technology being flexible is that if an office phone becomes inoperable due to a lack of connectivity, VoIP calls can always be forwarded to other devices, such as a mobile phone. Hence, power failures and weather issues are no longer a concern.

Effortless Setup

One of the tremendous benefits of VoIP is the ease of installation, so you don’t need to hire specialists to install phone wiring across your office. Instead, IP phones are just plug-and-play.

With hosted VoIP software, you can easily add new users, move, add, or change your system configuration through a web portal. In addition, maintenance is straightforward and does not always require professional assistance.


While VoIP has several advantages, it has some limitations, as well. However, these limitations are solvable, and organizations considering switching should be aware of them.

Limitations on Internet use

The principal disadvantage of voice-over IP compared to traditional lines is that it relies entirely on the speed of your internet connection. If one doesn’t have access to the internet, you can’t use VoIP. Luckily, it does not consume nearly as much bandwidth as you imagine.

To achieve optimal VoIP performance, each device on your network should have at least 100 kbps upload speed, and your Ping and Jitter, which evaluate your internet connection’s latency and stability, should be less than 70ms.

Limitations of Location Tracking

Voice-over IP is one of the best ways to create a virtual presence, as you can get a local number in any state with any area code, no matter where your business is located. However, emergency workers often use phone numbers to find you in an emergency, so if your phone number and location do not match, they may have a hard time locating you. 

Jitter & Latency Issues

Every online communication (email, video, or audio) is split up into “data packets,” which are little pieces of information. The original message is then reconstructed by reassembling these packets at the intended destination.

Attenuation and jitter are related to delays in transmission or incorrect reassembling. Maybe the problem didn’t come from your network but an extensive internet backbone; they put traffic on the shortest path to its destination to ensure consistency. 


As a public network, the internet can intercept data while it is being sent, including voice data during VoIP calls. It seriously threatens private phone number communications and should not be understated.

Frequently Used VoIP Add-Ons

With voice-over IP, most providers offer a comprehensive solution with the ability to add add-ons to tailor it to the requirements of your business.

Vanity & Virtual Phone Numbers

Several phone companies offer virtual phone numbers and vanity numbers. A virtual number allows you to have a number from an area you’re not physically located in, making it easier to serve customers in other countries. Vanity numbers are easy to remember since they typically involve letters and numbers and are often a part of a company’s name or slogan.

Video Conferencing

Use of Video conferencing across companies


The usage of video conferencing has changed the way businesses hold internal meetings and communicate with clients. Video conferencing is one of the new business models, particularly post-pandemic, and is something most companies will want to integrate into their existing business models. Voice-over IP integrates the best video conferencing software with call features.

Conference Calling

A virtual meeting or seminar using a conference call is crucial to hold a meeting. Top voice-over IP providers use the most innovative conference call technology.


Businesses choose their favorite business phone numbers from VoIP service providers and often integrate phone systems with customer relationship management software (CRM). The advantage is that your phone representatives will access pertinent client details as they make the call. 

In addition, it is an efficient way to provide your staff with information. Top VoIP providers integrate with leading CRM systems.

Setting Up Your VoIP Phone System

Choosing the right provider is an essential first step. Make sure the provider offers phones for your office and E911 calls that provide emergency responders with the callback number and location.

Choose the number of lines you will need. You will also want to discuss aspects such as porting your old number to the new system. Keeping the number consistent is vital if your business has been around for some time. Do inform the provider of this when signing up.

After choosing a voice-over IP service provider and allowing them to set up the service on their end, the next step is to plug the system in. This means connecting the communications device (phone or computer) to the Internet; your provider can guide you through the configuration process and test the system to see any issues.

How to Choose The Best VoIP Providers

What else should you consider when assessing Voice Over Internet Protocol software? What else should you look for besides a fair and transparent pricing structure? The following factors are crucial to pay attention to when choosing a VoIP service provider:


A voice-over IP provider’s ability to scale up or down when users’ needs change is known as scalability. For instance, a provider offering only 2-3 plans is not as scalable as one offering 4-5 price structures.

How to choose a VoIP provider


Scalable solutions have the following benefits:

    1. Don’t let you pay for features you don’t need
    2. Adding additional features and users to your VoIP service will let it grow with your company.
    3. Despite better prices elsewhere, they offer a better overall value.

Additionally, consider whether or not the provider allows you to upgrade from a business phone system to a contact center software or unified communications system in the future, allowing you to add new communication channels, like video conferencing or live chat, without needing to switch providers.

Existing Features

More features do not always mean better. Too many features are confusing and overwhelming for new users, often causing more work than they were supposed to save. Instead, concentrate on whether or not the provider offers the specific features that are the most relevant to your company.

When you work in healthcare, you’ll need a voice-over IP solution that’s HIPAA compliant. Similarly, when you manage an outbound call center, you’ll likely prioritize features like visual voicemail over many available dialing modes.


It makes no difference how affordable a voice-over IP system is or how many features it offers if it is incompatible with your current business tools and operating system.

Verify that any provider you’re considering complies with:

  1. Mobile devices (Apple & Android apps)
  2. Currently running OS (Mac, Windows, etc.)
  3. Preferred browser (Google Chrome, Safari, Firefox, etc.)
  4. Third-party apps (CRM system, project management tool, team chat app, etc.)
  5. Extra hardware (analog phones, headsets, etc.)

Customer Service & Support

As the last step, ensure the service and support provided by the VoIP provider are excellent and responsive. You need to know:

  1. What are the available support channels? (Phone, live chat, etc.)
  2. When is each channel available? It is best if at least one channel is open 24/7
  3. What average time does the provider take to resolve a customer’s issue?
  4. How fast does the provider respond on average?
  5. How much up-time is guaranteed? (99.9% is the minimum you should consider)
  6. Does the provider offer any security standards or certifications? Compliance with GDPR, HIPAA, PCI, SOC II, etc.
  7. What kind of training materials are provided to users? (Online courses, tutorials, employee training, etc.)
  8. Is priority support available?
  9. Does the provider have an active developer community and support forum?

Review the Provider’s Reputation

You should consider the reputation of the provider that you are considering for your organization. Although it can be difficult to distinguish a good review from a spam review, it is worth looking at the public’s general opinion about the provider.

One thing you can look at is the number of subscribers. Generally, a provider with many subscribers is regarded as dependable and secure by their customers and the industry.

You can also focus on the brands that have confidence in the provider for their communications. Big brands do their due diligence before signing up for a service, ensuring they will get an adequate return on their investment.

Verify the Vendor’s Plans & Pricing

The fact that plans and pricing are mentioned last is not a coincidence. As with any commodity, price shouldn’t be the first thing when looking for quality. Although there may be lower-priced voice-over IP services, their reliability and security can be problematic.

Investing in research and development to ensure they deliver the best product is another reason top providers charge more. Considering the price only once your list has been streamlined would be best.

Start Your Journey With the 2nd Number Today!

Getting started with the 2nd Number only takes a few steps.

  1. Download the 2nd Number ios app 
  2. Choose a number with a country code of your choice.
  3. Communicate with your customers anywhere, anytime.

Bottom Line

Voice over IP technology might also enable you to cut costs on communications services since long-distance and international telephone calls are generally free with VoIP. 

The cost of Internet access is the only expense associated with it. Furthermore, a VoIP phone system doesn’t mean all your employees must use IP-enabled phones.

The best VoIP service providers implement IP telephony in a way that protects your investments in existing telephone equipment, even if you still use analog systems.



VOIP means Voice Over Internet Protocol, or in more familiar terms, internet-based phone service. If you're within a decent Internet range, you can get your phone service through your Internet connection rather than your local phone company.

Yes, scalability is undoubtedly one of the benefits of a VoIP system. VoIP systems are hosted in the cloud. Upgrades are a breeze since no costly infrastructure upgrades are required. Thus, your company's phone system can support an almost unlimited number of users.

VoIP can be a cell phone, but it's not limited to only cell phones. VoIP phones can also be used with computers and business phones that enable VoIP data signals.

2nd Number does not have any practical limitations on our business voice service. You can have as many phone numbers, users, and calls as needed. Additionally, upgrading your current plan won't cost you a fortune. The sole thing you need is a fast and stable internet connection.

Although IP phones are more affordable than traditional phones, some people still prefer to use their fax machine or phone they've used for years.

You will require an Analog Telephone Adapter (ATA) to use a traditional analog phone with VoIP. They are pretty simple in function. They convert older devices to transmit digital data over the web.

To get started, you will need a fast internet connection. After that, select the VoIP plan that suits your business needs, confirm your VoIP phone numbers, and choose optional VoIP devices. Your VoIP system will be ready to use once you do all that.

Updated : September 15, 2022

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